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What is and what is not included



The Cruise Fare


a) What is included in the cruise fare?
  • Accommodation and cruise as booked
  • Participation in Norwegian Cruise Line on-board activities/entertainment1 (Courses, shows, Live Bands, disco etc.)
  • Use of the majority of on-board facilities1 (e.g. Fitness Centre)
  • All meals (full board) on board (cover charge applies in specialty restaurants and ? la carte)
  • Child care and child programme (during programme times)
  • Coffee, tea, ice water, iced tea in the restaurants and juices for breakfast
  • 24-hour room service2
  • All government fees & port taxes (taxes are non-commissionable)
  • Multilingual guest service

b) What is not included
  • Drinks that are served in restaurants, bars and on the cabin
  • Cleaning/laundry service
  • Shore excursions, spa and beauty treatments
  • Photographer, internet, telephone calls/faxes
  • Some activities and facilities on board as well as other personal expenses
  • Service charge will be charged to the on-board account
  • In the specialty restaurants, there is a cover charge between $15 USD and $49 USD per person.

On-board Account
Aboard our ships our clients have three ways to settle the onboard account: with credit cards like Visa®, MasterCard® or American Express or alternatively with traveller´s cheques in USD or cash. When the credit card is entered to activate the on-board account, an initial approval is obtained from the bank. Please be advised that throughout the voyage, incremental holds will be obtained by the client´s lending institution based on the on-board expenditures. Some banks may hold these for 30 days, even though the expenditures are already debited. This will reduce the amount of available credit on the credit card. Authorization-hold releases are solely within the discretion of the client´s lending institution.
If your clients prefer to pay by cash or traveller´s cheques, they need to lodge a deposit of $150 USD per person (cruise up to 6 nights), $300 USD per person (7 night cruise) or $450 USD per person (cruise of 8 nights and more) at check-in (subject to change). More money can be deposited depending on what the guests plan to spend. Once guest has exceeded the deposited amount, the account will be closed to further charges. Deposits can be made throughout the cruise. However, refunds cannot be made until the day of disembarkation for any excess. Cash (US Dollars) can be used to pay off the account at the end of the cruise. US Traveler´s Checks can be cashed onboard and are the same as cash. There are no fees to use Traveler´s Checks onboard. Personal checks will not be accepted, nor can they be cashed onboard. If the limit is exceeded, a notice will be sent to the stateroom requesting an additional deposit. Personal cheques or currencies other than the US Dollar cannot be accepted on board. The only exception being our European cruises where deposits in Euros are accepted. The deposit will be the Euro equivalent. An exchange in Euro is possible for a fee. Any excess deposit will be refunded at the end of the cruise in USD.


Service Charge
We are confident that your clients enjoy their Freestyle Cruising experience and that our entire crew will provide them with the standard of service for which Norwegian Cruise Line is known. An optional service charge (currently $15.00 USD p.p./day in the following categories: Studio, Inside, Oceanview, Balcony & Mini Suite; $18.00 USD p.p./day in Suites & The Haven Suites; no charge for children under 3) will therefore be charged to your onboard account (valid for all ships except Norwegian Sky and Norwegian Sun). Service charge on board Norwegian Sky and Norwegian Sun is $20.50 USD p.p./day in the following categories: Studio, Inside, Oceanview, Balcony & Mini Suite; $23.50 USD p.p./day in Suites & The Haven Suites. The service charge can also be paid in advance of the cruise by contacting our reservations department or via the your travel agent. This charge will be shared among those staff members, including the restaurant staff, stateroom stewards and other behind-the-scenes staff, who provide services that enhance the guest´s overall cruise experience. If your clients have any concerns about the service they receive during their cruise, they should inform our on-board reception desk staff right away so that we can address any issues in a timely manner. In the unlikely event that we can´t resolve the issue the client can have the service charge adjusted according to their level of inconvenience.


Fuel Supplement
Norwegian Cruise Line reserves the right to charge a fuel supplement without prior notice should the closing price of West Texas Intermediate Fuel increase above $65.00 USD per barrel on the NYMEX (New York Mercantile Exchange Index). In the event a fuel supplement is charged, Norwegian Cruise Line will have sole discretion to apply the supplementary charge to both existing and new bookings, regardless of whether such bookings have been paid in full. Such supplementary charges are not included in the cruise fare. The fuel supplement charge will not exceed $10.00 USD per passenger per day.


Gratuities
Unlike most other ships in the cruise industry, there is no required or recommended tipping on Norwegian Cruise Line ships for services that are generally rendered to all guests. While guests should not feel obligated to offer a gratuity, all of our staff are encouraged to “go the extra mile”, and so they are permitted to accept cash gratuities for exceptional or outstanding service if your clients care to offer them. Also, certain staff positions provide service on an individual basis to only some guests and do not benefit from the overall service charge. We encourage those guests to acknowledge good service from these staff members with appropriate gratuities. For example, for guests purchasing bar drinks, the recommended gratuity of 18% is automatically added to their final bill. Norwegian Cruise Line ships have an automatic gratuity of 18% for all spa and salon services.


_____________________________
1 Cover charges may apply
2 Delivery charge applies from midnight to 05:00.
 
My name is Julia Lorencovic and I was a navigation officer on board cruise ships of Norwegian Cruise Line. I am the representative of JL Navigator travel agency. Would you like to ask anything? With my 12 years of experience at sea it will be my pleasure to assist you in making your dream vacation come true.
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